Ledger.com/start Troubleshooting

Resolve common issues encountered during Ledger.com/start setup and initialization.

Common Ledger.com/start Issues

Many users encounter minor obstacles during the Ledger.com/start process. Most issues have straightforward solutions.

Device Not Recognized

If your Ledger device isn't recognized on Ledger.com/start:

  • Try a different USB port
  • Replace the USB cable
  • Install device drivers for your operating system
  • Restart your computer
  • Disable USB hubs and connect directly
  • Try a different computer
  • Update your browser
  • Clear browser cache and cookies

Ledger.com/start Won't Load

If the Ledger.com/start page doesn't load:

  • Check your internet connection
  • Clear your browser cache
  • Try a different browser
  • Disable browser extensions temporarily
  • Ensure JavaScript is enabled
  • Check if Ledger servers are operational
  • Try incognito/private browsing mode
  • Update your browser to the latest version

Ledger Live Download Issues

If you can't download Ledger Live from Ledger.com/start:

  • Check your internet speed and stability
  • Ensure adequate storage space
  • Disable antivirus temporarily
  • Try the direct download link from Ledger.com
  • Clear browser downloads folder
  • Check your firewall settings
  • Use a wired internet connection
  • Contact Ledger support with download errors

PIN Entry Problems

During Ledger.com/start PIN creation:

  • Ensure you're entering numbers only
  • Verify caps lock is not active
  • Make sure PIN length meets requirements (4-8 digits)
  • Try entering PIN more slowly
  • Confirm your device screen is responsive
  • Restart your device and try again

Recovery Phrase Issues

If you encounter recovery phrase problems on Ledger.com/start:

  • Ensure you're writing down all 24 words
  • Verify word spelling is exactly correct
  • Write words in the exact order displayed
  • Don't try to memorize instead of writing
  • Write clearly so you can read it later
  • Use the official word list provided by Ledger.com/start
  • Have Ledger.com/start verify your phrase immediately

Firmware Update Failures

If Ledger.com/start shows firmware update issues:

  • Ensure stable internet connection
  • Keep device connected throughout update
  • Don't interrupt the update process
  • Try updating on a different computer
  • Check available storage on your computer
  • Disable antivirus during update
  • Allow sufficient time for completion

Browser Compatibility Problems

Ledger.com/start works best on:

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Edge (latest version)

If experiencing issues:

  • Update your browser
  • Try a different browser
  • Clear cookies and cache
  • Disable problematic extensions

Security Software Interference

Antivirus or firewall may block Ledger.com/start:

  • Add Ledger.com/start to firewall whitelist
  • Temporarily disable antivirus
  • Check browser security settings
  • Allow pop-ups from Ledger.com/start
  • Review security software logs

Connectivity Issues

For Ledger.com/start connection problems:

  • Switch to wired ethernet if possible
  • Move closer to your WiFi router
  • Restart your router
  • Check for VPN conflicts
  • Contact your ISP if speeds are slow
  • Use a different network

Device Stuck During Setup

If your device freezes on Ledger.com/start:

  • Wait 30 seconds before attempting action
  • Press both buttons simultaneously to restart
  • Disconnect and reconnect the device
  • Try setup on a different computer
  • Contact Ledger support if problem persists

Password Recovery Issues

If you forget your PIN after Ledger.com/start setup:

  • You'll need to perform a factory reset
  • You can restore using your recovery phrase
  • Start fresh on Ledger.com/start
  • No funds are lost if you have your recovery phrase

Getting Additional Help

If issues persist after Ledger.com/start troubleshooting:

  • Visit the Ledger support portal
  • Search Ledger's knowledge base
  • Contact official Ledger support
  • Check Ledger community forums
  • Never share your recovery phrase
  • Keep your serial number handy

Resolve Issues Quickly

Most Ledger.com/start issues resolve with these troubleshooting steps. Proceed confidently with your setup once resolved.